Episode 98 | Take a Deep Breath: A Camp Pro's Guide to Angry Parents & Caretakers
Description
When tensions rise, camp professionals often find themselves navigating the full spectrum of caretaker emotions—sometimes before they've even had their morning coffee. In this episode, Alicia Danenberg, Bristol Posatko, and Chris Rehs-Dupin sit down for an honest conversation about why parents and caretakers become upset, what’s really going on beneath the frustration, and how camp staff can respond with clarity, calm, and confidence.
Together, they share practical strategies for de-escalating charged conversations, communicating boundaries without fueling the fire, and staying grounded when someone else is not. They also explore tools for supporting your team, protecting your own well-being, and building trust even in the most challenging interactions.
Show notes:
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